This Privacy Policy explains how Teamship ([legal entity name], "Teamship", "we", "us", or "our") collects, uses, and shares information when you visit our website, request a demo, or contact us. By using our website you agree to the practices described here.
On this page
1. Information we collect
Information you provide
When you fill out a form on our site, we collect the details you submit. On our demo request form this includes your name, company name, work email, phone number, number of warehouses, approximate square footage, current WMS, the types of operations you run, and approximate monthly order volume. On our contact form this includes your name, email, company, the topic of your message, and the message itself.
Information collected automatically
Like most websites, we and our service providers may automatically collect limited technical information when you visit, such as your IP address, browser type, device information, pages viewed, and referring pages. This helps us keep the site secure and understand how it is used.
2. How we use information
We use the information we collect to:
- Respond to your inquiries and schedule and deliver product demos.
- Provide, operate, maintain, and improve our website and services.
- Communicate with you about Teamship, including relevant product and marketing updates where permitted. You can opt out of marketing messages at any time.
- Protect the security and integrity of our site and prevent fraud or abuse.
- Comply with legal obligations and enforce our agreements.
3. Legal bases for processing
Where the EU or UK General Data Protection Regulation applies, we process personal data on the following bases: your consent, the performance of a contract or steps taken at your request, our legitimate interests in operating and improving our business, and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.
4. How we share information
We do not sell your personal information. We share it only in the following circumstances:
- Service providers. We use trusted third parties to operate our site and process form submissions. Our web forms are handled by Formspree, which receives the information you submit in order to deliver it to us. You can review Formspree's privacy practices at formspree.io. We may also use hosting and analytics providers.
- Legal and safety. When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Teamship, our users, or others.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
5. Cookies and analytics
We use cookies and similar technologies to operate the site, measure traffic, and support our marketing. For these purposes we use Google Analytics 4 (web analytics), Google Ads (advertising and conversion measurement), and PostHog (product analytics, including session replay). These providers set their own cookies and process usage data, such as the pages you view, your device and browser type, approximate location, and how you interact with the site, subject to their own privacy policies. Our PostHog session recordings mask the values you type into forms, so they do not capture the personal details you enter. You can opt out through your browser's cookie settings and Google's opt-out browser add-on.
We also use Google Analytics advertising features, including Google Signals and remarketing with Google Ads. With these features, Google associates the usage data described above with information from Google accounts of signed-in users who have consented to ads personalization, which supports aggregated demographics reporting and lets us show ads to previous visitors of our site. You can control this through your Google account's ads personalization settings, review or delete associated activity via Google's My Activity, and opt out of Google Analytics entirely with the browser add-on linked above.
6. Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to respond to your inquiry, provide our services, and meet legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, to data portability, and to withdraw consent. To exercise any of these rights, contact us using the details below.
EEA and UK residents
You have the rights described above under the GDPR, and you may lodge a complaint with your local data protection authority.
California residents
Under the California Consumer Privacy Act, you may request disclosure of the categories and specific pieces of personal information we have collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. We will not discriminate against you for exercising your rights.
9. International data transfers
We and our service providers may process and store information in countries other than the one in which you reside. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
10. Children's privacy
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be highlighted on this page. Your continued use of the site after an update means you accept the revised policy.
12. Contact us
If you have questions about this policy or how we handle your information, please reach out through our contact page or email us at [privacy@teamshipos.com]. Our mailing address is [company mailing address].