Platform · Reverse Logistics

Returns management software built for pallets, not just parcels.

Teamship turns the returns pile into an organized, billable process — tag and group return pallets, quarantine them from shipping, print custom return labels, and charge returns at their own rates.

Pallet tagging & quarantine · custom return labels · differentiated returns billing

The problem

Returns are where 3PLs quietly lose money

Reverse logistics is messy, risky, and usually under-billed. Teamship makes returns organized, safe, and profitable.

A pile of pallets

Returns land in a corner with no structure, and nobody can find or track them.

Teamship: tag and group every return pallet.

Bad stock ships again

Un-inspected returns get picked and shipped back out to a customer.

Teamship: quarantine pallets so they can't ship.

Returns go un-billed

The extra handling, storage, and QA on returns rarely makes it onto an invoice.

Teamship: charge returns at their own rates.

Clients left in the dark

Customers keep asking where their return is and what happened to it.

Teamship: notify customers when it's completed.

Everything returns need, at the pallet level

Organize, contain, label, disposition, and bill — the full reverse-logistics loop.

Pallet tagging & grouping

Tag pallets to organize and group them, so every return is structured and findable.

Tag as returns

Flag pallets as returns so they're routed and handled as reverse logistics downstream.

Quarantine pallets

Block flagged pallets from being shipped out until they've been inspected and cleared.

Custom return labels

Create custom Teamship return labels so returned stock is clearly identified everywhere it moves.

Ship returns by tag

Ship out return pallets based on their tags: back to stock, to the vendor, or to the client.

Returns storage rates

Charge return pallets at a different storage rate than regular inventory.

Differentiated returns charges

Set distinct charges for returns-specific activities like inspection, sortation, and repackaging.

Customer notifications

Customers are notified automatically when a return shipment is completed.

Tags run the flow — and the billing

Two things make Teamship returns different: everything is driven by pallet tags, and returns finally get billed for the work they take.

Tag-driven returns

One tag controls the whole return

Tag a pallet as a return and Teamship handles the rest: it's grouped with other returns, quarantined so it can't accidentally ship, and later shipped out based on that same tag. No spreadsheets, no lost pallets.

  • Group by tag: keep all returns organized in one place.
  • Quarantine: flagged pallets can't be picked or shipped.
  • Ship by tag: disposition returns back out when they're cleared.
Pallet · LPN-207
Tag# Returns
StatusQuarantined
DispositionShip by tag
Returns billing

Finally bill returns for what they cost

Returns take more handling than outbound, and Teamship makes sure you're paid for it. Charge return pallets a different storage rate, add differentiated charges for returns activities, and raise manual invoices for special QA work. It all flows into 3PL billing.

  • Returns storage rate: price return pallets on their own tier.
  • Activity charges: inspection, sortation, repackaging, and more.
  • Manual QA invoices: bill special QA workflows as they happen.
Returns charges · Client Acme Co
Returns storage (tier)$2.50/day
QA inspection+ $15.00
Manual QA charge+ $25.00
Billed to client$42.50

How returns management works in Teamship

From a returned pallet on the dock to a billed, dispositioned return.

1

Receive & tag

Tag inbound return pallets and group them so returns are organized from the moment they arrive.

2

Quarantine

Quarantine returned pallets so they can't be picked or shipped until they're cleared.

3

QA & inspect

Run special QA workflows on returned stock and raise manual charges for the work performed.

4

Bill at returns rates

Apply the returns storage rate and differentiated activity charges through 3PL billing.

5

Disposition & notify

Ship return pallets back out based on their tags, and notify the customer when the shipment is complete.

Returns best practices

How the best 3PLs keep reverse logistics organized — and profitable.

Returns close the loop after shipping, the reverse side of order fulfillment. See how they fit Teamship's WMS for 3PLs and the full Teamship platform.

Explore the platform

Shipping
The outbound trip, and where returns come back from.
Previous step ›
3PL Billing
Returns storage, activity charges, and manual QA invoices, billed.
Learn more ›
Lot & Serial Tracking
Traceability for warranty returns and recalls.
Learn more ›
WMS for 3PLs
Returns handling with per-client billing built in.
Learn more ›

Frequently asked questions

What is returns management software?

Returns management software, also called warehouse returns software, handles the reverse-logistics side of the warehouse: receiving, organizing, inspecting, and dispositioning returned goods, and billing for the work. Teamship manages returns at the pallet level with tagging, quarantine, custom labels, and returns-specific charges.

How does Teamship handle returns?

Teamship uses pallet tagging to organize and group returns, quarantines pallets so they can't ship out, supports QA workflows, and lets you ship return pallets back out based on their tags, with customers notified when the shipment is completed.

Can I charge returns at a different rate?

Yes. Teamship lets you charge return pallets at a different storage rate, create differentiated charges for returns-specific activities, and raise manual invoices for special QA workflows, all flowing into 3PL billing.

Can I create custom return labels?

Yes. Teamship lets you create custom return labels for returned pallets and stock, so returns are clearly identified as they move through the warehouse.

Are customers notified when returns are completed?

Yes. Customers are notified when a return shipment is completed, keeping clients informed without manual follow-up.

What is reverse logistics?

Reverse logistics is the flow of goods back from the customer to the warehouse: returns, RMAs, recalls, and repairs. Good returns management software turns that flow into an organized, billable process instead of a pile of pallets.